Shop policy

How to place an order

To place an order you must select the desired products by clicking the “Add to cart” button. When you wish to conclude your order, you should proceed to checkout, fill out your shipping information and select payment method. You can also create an account, which will save all your information and make future purchases simpler.

User data is only for the purposes of processing and sending your order and for contact with the client when necessary. This data will not be transmitted to others in any form.

Payment methods

The available payment methods at this time are as follows:
– Bank Transfer
– Paypal (the better option for customers outside Portugal
– Check (Portugal only) or postal money order

Payment should be made within a week of placing your order. International bank transfers may take longer to process so I appreciate if you let me know when you’ve made the payment avoid unwanted cancellation of the order.

Due to a great number of packages not being collected at the post office in the past, I’m sorry to say I can no longer send orders collect.

Packaging

Jewellery items hang from a business card/necklace card and are placed inside a plastic bag to keep metal from oxidizing and to protect the jewellery from any scratches. The bag is then wrapped in tissue paper or placed inside a cardstock box, depending on size. It is then protected by bubble wrap and shipped either in a padded mailer or in a small box, depending on the fragility and quantity of the items.

My goal is to get the products to you in perfect condition, so if there’s a problem with the packaging, please let me know so I can improve my system.

Shipping

Orders are sent only after payment has been made.

Packages are shipped by registered mail. Registered mail is an essential tool in assuring the package reaches its destination since it allows us to track its route.

I normally ship orders within a day of receiving payment but I may take up to three days at certain times of year, like Christmas. I’ll try to keep customers informed if there is going to be any delay, and feel free to write to me if you have any questions or need the items by a certain date. I cannot, however be deemed responsible for delays in the mail service, once I’ve shipped the order.

If you don’t receive your order by a reasonable amount of time, you should contact me so I can make a complaint with the post office. A lot of my products are one of a kind but if it is possible to make another one I’ll send you a replacement, if proven that the order was lost. As an alternative I can issue a refund.

Shipping cost

For orders within Portugal, shipping cost is included in the item price. For international orders, please contact me for a quote.

Exchanges and returns

I want you to be satisfied with your order, so I try to make the pictures and descriptions as accurate as possible. If, however, you are not satisfied with the items once you get them, you may return them unused and within the original package, within 15 days after reception and you will be refunded the value of your order minus the shipping cost.

The client is responsible for the cost of sending the item back.

Custom, personalized items cannot be returned.

My handcrafted items are produced with great care and attention to detail, and are examined before shipping. However, if you receive a damaged product you may return it to be repaired or exchanged as long as you let me know within 7 days of reception. You must return the product in its original package.

I’ll send back the repaired product or a replacement if the original product cannot be repaired.

If it’s impossible to replace a unique item, I’ll inform the client and present the option of choosing another product of equal value or refunding the order amount, minus shipping cost.

In handcrafted items it’s natural to find small differences between similar products or small irregularities. This is not considered a product defect.

Order cancellations

I reserve the right to cancel orders in the following circumstances:
– Order payment has not been made within a week;
– Client information is incorrect or missing – such as shipping address or email;

In such cases an attempt to contact the client will be made and the client may correct the information or pay for the order within a week. After this time the order will be canceled.

Custom orders

I love making custom orders. If you would prefer a certain item in a different colour or have a special item in mind, I’ll be happy to make it for you. Just contact me with the specifications of your order and we’ll take it from there.

Personalized orders depend on the availability of materials and take longer because I need to produce the item from scratch. Some materials may also need to be ordered which adds to the time required to complete the order. I like to talk to the client in further detail, by email or message, to discuss deadline and other specifications before proceeding with custom orders.

For information or the website’s privacy policy, please read the Cookies and Privacy page.

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