Cookies and Privacy

Who I am
This website’s address is: https://www.dee-dee.net. This is a personal site run by Dalila Caria. Further personal information on me can be found on this page.

What personal data I collect and why I collect it
I need to collect certain data that is strictly necessary for dealing with orders on my handmade jewellery store. In order to provide certain functionalities on my website, further data is collected by the services required to run things. This page explains what is collected and why.

Cookies
This website uses cookies to manage post comments and to analyse our traffic (google analytics). Information about your use of this site is shared with WordPress and Google).
Detailed information on how WordPress uses cookies can be found here and on Google Analytics here. Google Analytics keeps the information for 14 months.

Online shop – Woocommerce
Information provided by the user when registering to the website is used exclusively to process orders and is not used for marketing purposes. This information will be stored indefinitely for your convenience, so you don’t need to fill out shipping address and other necessary information every time you make a purchase.
The data collected includes personal data, such as name, email address, personal account preferences such as username and password; transactional data, such as purchase information.
The user can access and edit that information at any time on the “my account page“. The user can also ask for their data to be deleted at any time.
Website administrators can also see and edit that information.

We collect information about you during the checkout process on our store.

What we collect and store
While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact form
Personal information received through contact form submissions is kept for a period of 60 days for customer service purposes, such as replying to a customer’s questions or requests, but is not used for marketing purposes.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Order payment
When you choose to pay for your order through Paypal we must share some of your personal information with this service in order to process the payment request. The information shared includes items such as name, address, email and the order amount.
For further information, please read Paypal’s privacy policy.

Akismet
O serviço anti-spam Akismet recolhe informação sobre os visitantes dos sites que utilizam este serviço. A informação que recolhem depende da forma como os utilizadores configuram o Akismet no site, mas normalmente inclui o endereço IP de quem comenta, o browser utilizado, o endereço da página e o URL do site (além de outra informação directamente fornecida pelo comentador, como o nome, nome de utilizador, endereço de email e o comentário propriamente dito).

How long I retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, I also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Please see the text about the online store above for further information.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of your personal data, including any data you have provided to me. You can also request that I erase any personal data I hold about you. This does not include any data I am obliged to keep for administrative, legal, or security purposes.

Where your data is sent
Visitor comments may be checked through an automated spam detection service.

How I protect your data
All data collected is stored by Pair Networks, which is the hosting service that I use to host the website. You can read their privacy policy here.
The site runs on a secure server and regular backups are made and kept in a secure location to protect your data.

Contact
If you have any concerns about your privacy, you may contact me at any time either thought the website form or by email at dee[at]dee-dee.net (replace [at] with @).

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